Frequently asked questions
Where is your store located?
We primarily operate as an online activewear store, which means you can shop with us from anywhere with an internet connection. We don't have a physical store location at the moment.
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you love, choose the appropriate size and color, and add them to your cart. Once you're done shopping, proceed to the checkout page to complete your order.
How do I choose the right size?
Each product page includes our Size Guide to help you find your perfect fit.
✨ Quick tip: If you’re in between sizes for leggings, size up for comfort. For bras and tops, stick to your usual size for the best support.
What’s the best way to care for my ÉLEVÉ pieces?
To keep your pieces looking fresh and smooth:
- Wash cold
- Use gentle detergent
- Avoid fabric softeners
- Hang or lay flat to dry
This helps maintain the softness, shape, and sculpting quality of the fabric.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay, for a seamless and secure checkout experience.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 14 days of receiving the order for a refund or exchange. Please make sure the items are in unworn and original condition with all tags attached. For more details, please refer to our Returns & Exchanges page.
How fast is shipping?
Standard shipping usually takes 3–7 business days depending on your location. Tracking details are sent straight to your email once your order ships. Please note that delivery times may vary due to carrier delays, weather, or other unforeseen circumstances.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our shipping partner's website.
Do you offer international shipping?
Currently, we do not offer international shipping. We ship within the United States only at this time. We hope to expand our shipping destinations in the future.
Can I cancel an order after it's been placed?
Once an order is placed and confirmed, we’re unable to make any changes or cancellations. Please make sure to double-check your items, size, and address before checking out to ensure everything is correct.
Do you restock items?
Some of our bestsellers and core pieces are restocked, while limited collections may not return. Use the “Notify Me” button on the product page to get first dibs when a size restocks.
How can I contact ÉLEVÉ?
We’re always here to help you elevate your movement.
Email: info@eleveactive.com